We want every customer to be extremely pleased with their purchase. Our record demonstrates how conscientiously we strive to make customers happy. Sometimes we can satisfy initial concerns with a little advice or helpful suggestions. However, If within 5 business days of receiving the item, you are not satisfied, you may contact us via email or via our Contact-Us form and we will work to see if there is anything that can be done to satisfy your concern. Failing that, we will supply you with our Return Authorization Number. In fairness, the returned item must arrive in the same condition as received by you and be returned with all of the accessories and original product packaging. If the item you purchased was a new pen that was never inked when purchased, and you have inked it, your refund may be reduced by up to $25 of the purchase price to cover cleaning and restocking costs. Items received without the approved Return Authorization number may be returned to you with no refund.