We want every customer to be extremely pleased with their purchase. If within 5 business days of receiving the item, you are not satisfied with your purchase, you may contact us for a Return Authorization Number. The returned item must be in the same condition as received by you and is returned with all of the accessories and original product packaging (excluding the external shipping container). To initiate the return process you must request a Return Authorization Number, bu contacting us by email or through our "contact us" form on the website. Upon receiving the request, we will contact you to see if there is anything that can be done to satisfy your concern prior to the return. If the item you purchased is a new pen that was never inked when purchased, and you have inked it, your refund may be limited to 85% of the purchase price. Items received without the approved Return Authorization may be returned to you with no refund.