COMMON QUERIES
You Asked, We Answered
Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.
WHAT IS YOUR RETURN POLICY?
We want every customer to be extremely pleased with their purchase. If within 5 business days of receiving the item, you are not satisfied with your purchase, you may contact us for a Return Authorization Number. The returned item must be in the same condition as received by you and is returned with all of the accessories and original product packaging (excluding the external shipping container). To initiate the return process you must request a Return Authorization Number, bu contacting us by email or through our "contact us" form on the website. Upon receiving the request, we will contact you to see if there is anything that can be done to satisfy your concern prior to the return. If the item you purchased is a new pen that was never inked when purchased, and you have inked it, your refund may be limited to 85% of the purchase price. Items received without the approved Return Authorization may be returned to you with no refund.
SHIPPING
We ship worldwide. We use US Postal service First Class mail for small packages like out pen potions that weigh less than a pound (up to 15.9 ounces) Above 1 pound, we use US Postal Service Priority Mail or United Parcel Service. When you purchase your items from us title to those items passes to you, the buyer, when placed in the hands of the shipping service. Because we can not know all of the rules and the the integrity of the local postal or mail service in every international location, we can not be responsible for your item(s) that are mishandled once they leave our control. Some countries have instituted the practice of collecting customs duty on packages at the time of shipment.
WHAT ARE THE PAYMENT OPTIONS?
For security and privacy reasons, we use 3rd party payment services like PayPal Square, Apple-Pay, and a few others as seen at checkout on this website. They have super-secure and encrypted payment processing for debit, credit, and ETF . Full payment at time of purchase is the only automated option we offer. Any other arrangements must be made in advance via direct communication with us via email or the Contact Us form on this website. These could include some installment payment, and bank wire transfer arrangements.